Cancellations, Returns & Exchanges


    • You may cancel an order at any time prior to processing & shipping by calling 1-707-528-4647. Unfortunately, we are not able to cancel orders once they have been shipped. We'll refund or credit the value of the item and any taxes you were charged. Shipping and gift packaging charges are non-refundable.

      Returns & Exchanges

      • For items that are eligible, return/exchange requests must be made within 30 days of receipt of order. All returns/exchanges require a prior Return Authorization from Push Pushi. Please email us at to receive your Return Authorization number.

      • Returns after the initial 30 days will be given refunds in the form of store credit only. Credits are good for one year from the date it was issued.

      • If you have been given an RA#, please be advised that until there is proof that we have received your merchandise, it is your property. Push Pushi is not responsible for items damaged or lost in transit. Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customers responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Push Pushi.

      • All returns/exchanges must be in original packaging, and in saleable condition.

      • We are not responsible for any damage that is caused by your dog to any of the merchandise.

      • We cannot honor returns or exchanges for any merchandise that is not in its original new condition. Items must be clean and have no pet hair.

      • You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time.

      • For every exchange/return of an item, you pay shipping/handling charges. In case of an exchange, this includes the cost of shipping the new item back out to you.

      • Any custom ordered items or permanently personalized items are not eligible for return or exchange.

      • Shipping and handling charges are not refundable.

      • NOTE: Due to strict health regulations, carriers, beds and blankets cannot be returned/exchanged.

      Push Pushi Returns/Exchanges
      3255 Santa Rosa Avenue
      Santa Rosa, CA 95407


      What information do we collect?

      We collect information from you when you place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

      What do we use your information for?

      Any of the information we collect from you may be used in one of the following ways:

      To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

      To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

      ​How do we protect your information?

      We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

      We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

      ​Do we use cookies?

      We do not use cookies.

      ​Do we disclose any information to outside parties?

      We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

      Childrens Online Privacy Protection Act Compliance

      We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

      ​Online Privacy Policy Only

      This online privacy policy applies only to information collected through our website and not to information collected offline.

      ​Your Consent

      By using our site, you consent to our web site privacy policy.

      ​Changes to our Privacy Policy

      If we decide to change our privacy policy, we will post those changes on this page.

      ​Contacting Us

      If there are any questions regarding this privacy policy you may contact us using the information below.

      Push Pushi
      3251 Santa Rosa Avenue
      Santa Rosa, California 95407